Refund & Exchange Policy
At Sai Kumutha Silks, every saree is carefully inspected and securely packed before dispatch. Due to the delicate and handcrafted nature of our products, we follow a strict No Refund Policy.
🚫 No Refund Policy
- Refunds are not provided under any circumstances.
- Once an order is placed and delivered, the amount paid is non-refundable.
- No returns or exchanges will be entertained for slight variations in color or if the product does not meet individual expectations. Everyone’s perception of quality and color may differ.
🔄 Exchange Policy
- Exchanges are accepted only in cases of physical damage to the product received.
- Exchange requests will be considered only after verification.
- Mandatory Unboxing Video.
Customers must record a clear unboxing video from start to finish, without any cuts or edits.
The video must clearly show:
- The sealed package
- Opening of the package
- The damaged product clearly visible
No unboxing video = No exchange will be accepted.
✅ Damage Verification & Approval
- Once the unboxing video is received, our team will review it.
- If the damage is verified and approved by Sai Kumutha Silks, the exchange request will be accepted.
- The decision of Sai Kumutha Silks regarding damage approval will be final and binding.
🚚 Replacement Timeline
- Approved replacement products will be dispatched within 3 working days.
- Exchange is allowed only once per order.
- Replacement will be for the same product only. No design, color, size, or product changes are permitted.
❌ Exchange Not Applicable For
- Minor color variations due to lighting, photography, or screen resolution
- Slight variations in handcrafted sarees
- Product not matching personal expectations
- Damage caused after delivery
- Improper handling by the customer
- Missing or unclear unboxing video